Frequently Asked Questions

• Is there parking at Folkstone?

  Yes there is parking at Stop 24 Service Area located at Junction 11 on the M20.  Tickets can be purchased from the ticket machine inside the service area.  Parking costs are £6 per day or £60 up to 14 days.  More information on parking at Stop 24 can be found on their website at http://www.stop24.co.uk

• Is there parking in London?

  Yes there is an NCP multi story car park located behind Victoria Coach Station at Semley Place.  Parking here is quite expensive and is not recommended.

• Is there a drop off/pick up point in London?

  There is a drop off and pick up at the Colonnades Coach Station in Bullied Way on the left hand side opposite the coach stops.  There is no charge after 6pm on weekday or at anytime at weekends.

• Can I travel to one destination and return from another?

  Yes you can and the higher of the two fares are charged.  Please contact us if you wish to book a journey and we will make the booking for you.

• Can I purchase a single ticket from France?

  Yes, simply select the option to purchase a ticket from France when making a journey enquiry.

• Is there a restriction on the amount of luggage I can take?

  We do have a generous luggage allowance which should be more than enough for a typical weeks ski/snowboard holiday.  You can find more details of our luggage allowances on our website at http://www.snowexpress.co.uk/luggage.php

• Do we stop for breaks en-route?

  Yes we will make stops throughout the journey but they are usually short breaks to change over drivers.  We make a longer stop in the morning at a service area for passengers to get something to eat and stretch legs.

• Is there a Supermarket stop?

  No we do not stop at a supermarket to go shopping.

• So you use the Tunnel or the Ferry to cross the Channel?

  We generally use the ferry as this suits the majority of our customers. However we will occasionally use the Tunnel. This may change for operational reasons and can't be guaranteed. 

• Is travel insurance included in the price?

  No, we do recommend that all passengers have suitable travel insurance to cover their travel and holiday requirements.